Rule # 1. Regard.
Do not think that the client is a fool who will buy any nonsense that you offer. The client should be respected, because it is he who carries you money for your product or service, but, of course, do not bend under rudeness. Respect in this case is a friendly attitude and a desire to help a person make the right choice, so that after the purchase of your product or service, he felt as comfortable as possible and was one hundred percent satisfied with the purchase.
Rule # 2. Identification of needs.
If you have a point of sale, such as the sale of gifts, or any online store in which there is an opportunity to advise customers, before you offer something, you must first identify — what is the need of the person. Continue reading
Repeat the name of the person you met.
“Glad to meet you, Vitaly!””Nice to meet you, Anna” This simple trick allows you to avoid a situation when in one ear flew, for another took off from.
Ask the person a question.
No matter how long the conversation lasts, get interested in the person, ask him about something. The question may concern his Hobbies, studies, work. A prerequisite is to use the name of the interlocutor. “Vitaly, do you do any sports?”Just do not insert a person’s name too often, it just pushes. Continue reading